WILLOW CREEK RIPARIAN PRESERVE, INC.
REFUND POLICY: Willow Creek Riparian Preserve, Inc. will make every effort to work with you if you are not satisfied with our services.
Our Refund Policy for Tours and Classes will be dependent upon the following criteria:
1. Inclement Weather. Inclement Weather for purposes of Tours and Field Techniques Classes constitute rainy, cold, stormy, thunder and lightning events that are unsafe and/or may lead to flash flooding events in the creek. Weather that is too hot, too windy, or just unbearable by all with good sense also constitutes Inclement Weather. In some cases we will have enough information from the Weather Channel and local news to make a decision to cancel or keep the tour or class open - with time to notify you. In other cases weather events can happen quickly in the high desert, especially in the afternoons during the summer monsoon season. We may opt to cancel these tours and classes. In every case we will get in touch with you within 24 hours of your tour or class date to verify your plans, the weather conditions (so you know what to be prepared for), and what to bring so that you are comfortable. If we cancel your tour or class due to Inclement Weather you will receive a full refund. If you cancel your tour or class based on your decision regarding the weather conditions then we will make a partial refund of 85%. The 15% fee will cover any costs that we may incur due to your cancellation.
2. General Cancellations. General Cancellations can be initiated by you or by us. We all know that certain events can occur within our daily lives and while on vacation that may cause a cancellation. In every case we will get in touch with you within 24 hours of your tour or class date to verify a cancellation. If we cancel your tour or class due to a situation with us, you will receive a full refund. If you cancel your tour or class then we will make a partial refund of 85%. The 15% fee will cover any costs that we may incur due to your cancellation.
3. Refunds. All refunds, whether in full or 85% of the price paid, will be mailed to your home address or the address you specify within 48 hours of a cancellation. Just let us know who to make the check payable to and where you would like it mailed.
If you have any questions regarding this policy please contact us either through e-mail at email@example.com, through our website Contact and Registration Page Comment Form at www.willowcreekriparianpreserve.org, or via phone at 928-692-6501 and ask for Julie or Bob.
All Tours and Classes are attended at your own risk. Although we take our time and ensure your safety along every step of the way we cannot always predict what will occur in the field. Please note that hospital and urgent care medical facilities are located 30 miles west of us in Kingman. If you are comfortable doing so, please discuss with us any medical conditions that we should be aware of. This will help us tailor your tour or class to your medical needs. For safety, we will always offer you a pair of snake gators, insect repellent, hat, water, and other appropriate clothing if you forget to bring it. We do carry a cell phone, GPS unit, and walkie-talkies when conducting tours or field classes.